Privacy Policy

1. Introduction

Welcome to Smilekraft Clinic (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website.

We are committed to protecting your privacy and safeguarding your personal data in accordance with applicable data protection laws, including the Information Technology Act, 2000 (and its amended rules), and where applicable, the General Data Protection Regulation (GDPR).

By accessing or using our Website, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily submit, including:

Identity Data: Full name.
Contact Data: Email address, phone number, and postal address.
Health Data: Medical details submitted for consultations or appointments.
Financial Data: Payment information (processed securely via third-party payment processors).

Common collection points include:

Appointment requests and contact form submissions.
Newsletter sign-ups.

2.2 Automatically Collected Information

When you visit the Website, we automatically collect technical data, including:

IP address, device type, and operating system.
Browser type and version.
Pages visited, time spent on the site, and referring website/search terms.

This data is collected using cookies, log files, and similar tracking technologies.

3. How We Use Your Information

3.1 To Provide Services

Scheduling and managing appointments.
Providing medical consultations and patient care.
Responding to inquiries and processing payments.

3.2 Communication

Sending appointment reminders and service updates.
Responding to support requests or questions.

3.3 Website Optimization

Improving site content and user experience.
Analyzing usage patterns and personalizing interactions.

3.4 Legal & Security

Ensuring compliance with applicable laws.
Preventing fraud, misuse, or unauthorized access.

4. Cookies and Tracking Technologies

We use cookies to recognize returning visitors, track session information, and store your preferences. You may control cookies through your browser settings; however, disabling them may affect the functionality of certain website features.

5. Third-Party Services

5.1 Service Providers

We may share information with trusted partners, such as:

Hosting providers and analytics services (e.g., Google Analytics).
Payment processors for secure transactions. These entities are contractually bound to use your information only as necessary to provide services to us.

5.2 Legal Compliance

We may disclose your information when required by law or to protect the rights, property, and safety of Smilekraft Clinic or our users.

6. Medical & Sensitive Data

Certain information (such as medical history or treatment details) is considered sensitive. We process this data only for medical consultation, treatment scheduling, and patient care. Sensitive data is processed with your explicit consent and stored using enhanced security measures.

7. Data Security

We implement industry-standard technical and organizational safeguards, including:

Firewalls and Encryption.
Strict Access Controls.

Note: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain personal data only as long as necessary to provide services, meet legal obligations, or resolve disputes. Following the retention period, data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete data.
Delete or restrict the processing of your data.
Withdraw consent at any time.

10. Children’s Privacy

Our Website is not directed to children under 18. We do not knowingly collect information from minors without verifiable parental consent.

11. Changes to This Policy

We may update this Policy to reflect changes in the law or our internal practices. We will post the updated Policy on this page with a revised “Effective Date.”

12. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

Smilekraft Clinic
Email: smilekraftclinic@gmail.com
Phone: +91 98699 12382
Address: Plot-32, Nerul Shop-4, Individual CHS, opp. Kendriya Vihar, Seawoods West, Sector 40, Navi Mumbai, Maharashtra 400706

Additional Clauses (Included)

A. Telemedicine We may conduct video consultations using third-party telehealth platforms. Personal data used in these sessions is subject to this Privacy Policy and the provider’s own privacy practices.

B. Marketing Communications You can opt-out of marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

C. International Transfers Your information may be transferred to—and maintained on—servers located outside of India. We ensure such transfers are subject to appropriate legal protections.